FREE SHIPPING IN ITALY FOR ORDERS OVER 149 € | Terms and conditions

RETURN POLICY AND RIGHT OF WITHDRAWAL

Return methods

Returned by a courier chosen by the customer (at his expense)

Once we have received the return for order change, we will proceed with the return of the product.

  • 1.Reshipping cost varies by country and weight (see COUNTRY TABLE)

In the event of a refund, the full amount paid by the customer will be returned (shipping costs excluded even if free, see TERMS OF SALE).

How to make a return

1. Access the "My Orders" section of "My account".

2. Click on the order you want to return, select one or more products you want to return and indicate the reason for the return.

3. We will verify your request and once accepted in the returns section of your account you will find the completed form to be printed and included in the package together with the product (s).

Right of withdrawal

Purchases made on the website www.market2ruote.it are governed by the Italian law on mail order sales. In the event that the Customer has made a mistake in the order and has received an item that he did not want, he has 14 (fourteen) days from the delivery date to exercise the right of withdrawal, or the possibility of returning the product.

Pursuant to art. 64 et seq. DLT 206/2005, the consumer customer, i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, has the right to withdraw from the purchase contract for any reason and consequently has the right to return the goods purchased and to obtain reimbursement of the expenses incurred, in compliance with the methods indicated below.

The right of withdrawal is subject to the following conditions:

a) the law applies to the product in its entirety and not to parts or components of it;

b) in the case of prize operations or coupled promotional sales, in which the purchase of an asset is associated with another asset that is sold at a ridiculously low price (or given away), the right of withdrawal will be legitimately exercised with the return of both goods subject to purchase (given the constraint of the accessibility of the goods being promoted with respect to the first).

To exercise the right of withdrawal, the Customer, without the need to provide explanations and without any penalty, must send within 14 (fourteen) working days from the day of receipt of the goods, a communication indicating the will to withdraw from the contract. This communication must be sent to the attention of the company Market 2 Ruote S.r.l by registered letter with return receipt with acknowledgment of receipt, addressed to Market2Ruote S.r.l. with headquarters in Via Circonvallazione est 4, 31033 Castelfranco Veneto (TV), or at the email info@market2ruote.it.

At the same time as sending the notice of withdrawal, the Customer must take action to return the goods to Market 2 Ruote S.r.l, using one of the aforementioned methods (see return methods), with attached copy of the registered letter / e-mail indicated above. The goods must be returned intact and carefully packaged in the original packaging, complete with all accessories, the shipping document, the sales document and a copy of the tax code. By law, the shipping costs for returning the goods are charged to the customer. In the case of several goods relating to the same order, in relation to which the Customer has exercised the right of withdrawal, the same must be sent to Market 2 Ruote S.r.l. with a single shipment.

Market 2 Ruote S.r.l. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Market 2 Ruote S.r.l. will exchange or refund the price of the goods for which the customer has exercised the right of withdrawal provided that the goods are intact and not used.

Without prejudice to any damage repair costs, Market 2 Ruote S.r.l. will refund the amount paid (shipping costs excluded - even if free, see conditions of sale) by the Customer at the time of purchase of the goods, within 14 days from the date on which Market 2 Ruote S.r.l. has become aware of the exercise of the right of withdrawal, provided that in the meantime the goods have been received in the manner indicated above, by crediting the amount to be reimbursed based on the Customer's payment method.

The right of withdrawal automatically expires in cases where it is ascertained:

a) the lack of original packaging and / or packaging;

b) the absence of all the integral elements of the asset (accessories, tags, labels, information notes etc.);

c) damage to the product for reasons other than

its transport;

d) use of the product;

In case of forfeiture of the right of withdrawal, Market 2 Ruote S.r.l. will return the purchased goods already in his possession to the sender, charging the shipping costs to the sender.

Market 2 Ruote S.r.l. informs that the right of withdrawal cannot be applied to goods expressly modified at the request of the customer, products to order, not normally kept in stock by Market 2 Ruote Srl. These goods ARE NOT SUBJECT TO THE RIGHT OF WITHDRAWAL, as they are ordered on specific specific needs personal data of the Customer.